Effectivity Date: July 5, 2026

GTNA Recreational and Events Center (“GTNA-REC”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, submit inquiries, make reservations, or use our services.
We process personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, together with applicable issuances of the National Privacy Commission (NPC).
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on your interaction with our website and services, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile and telephone number
• Home or business address (when applicable)
• Company or organization name
• Nationality (when required)
• Government-issued identification details (when required during check-in)
• Special accommodation requests voluntarily provided by you

Reservation Information

When you book accommodations or event facilities, we may collect:

• Arrival and departure dates
• Room type or accommodation preference
• Number of guests
• Event details
• Function room requirements
• Package selection
• Booking history
• Reservation reference numbers
• Guest preferences

Payment Information

For online payments, we may collect transaction-related information necessary to process your reservation, including:

• Payment amount
• Transaction reference number
• Payment confirmation
• Payment method

Payment card information is processed through authorized and secure third-party payment providers. GTNA-REC does not intentionally store your complete credit or debit card details unless required by law or necessary for authorized transaction processing.

Website Usage Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring websites
• Date and time of visits
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process room and event reservations
• Process online payments
• Confirm bookings
• Send booking confirmations and updates
• Respond to inquiries
• Provide customer support
• Facilitate check-in and check-out
• Manage events and guest services
• Improve our website and services
• Personalize your website experience
• Send promotional communications (only where permitted or with your consent)
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory obligations

Booking Management

Reservations may be managed through:

• Our online booking platform
• Our hotel reservation management system
• Email correspondence
• Telephone reservations
• Walk-in bookings

Information collected through these channels is handled using appropriate security and confidentiality measures.

Online Payments

Online payments made through our website are processed using secure payment gateways operated by trusted third-party payment providers.

These providers maintain their own privacy and security policies. We encourage you to review their privacy policies before completing any payment transaction.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies may be used to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing effectiveness
• Personalize content

You may disable cookies through your browser settings; however, some website features may no longer function properly.

Google Analytics

We use Google Analytics to understand how visitors interact with our website.
Google Analytics collects information such as:

• Pages visited
• Session duration
• Device information
• Geographic region
• Website performance data

This information helps us improve our website and guest experience.
You may learn more about Google’s privacy practices at: https://policies.google.com/privacy

Meta Pixel

Our website may use Meta Pixel to:

• Measure advertising performance
• Understand website usage
• Improve marketing campaigns
• Deliver more relevant advertisements

Meta may collect information regarding your interaction with our website in accordance with its own Privacy Policy.
Learn more at: https://www.facebook.com/privacy/policy

Marketing Communications

With your consent or where permitted by applicable law, we may send:

• Promotional offers
• Special room packages
• Event announcements
• Seasonal promotions
• News and updates

You may unsubscribe from marketing communications at any time by following the instructions provided in our emails or by contacting us directly.

Sharing of Information

We do not sell your personal information.
We may share information with trusted third parties only when necessary, including:

• Payment gateway providers
• Reservation management systems
• Website hosting providers
• IT service providers
• Email service providers
• Government agencies when required by law
• Law enforcement authorities where legally required

These service providers are expected to implement appropriate security measures and process your information only for authorized purposes.

Data Security

We implement reasonable administrative, organizational, technical, and physical safeguards to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Alteration
• Loss
• Misuse
• Destruction

Although we strive to use commercially acceptable means to protect your information, no internet transmission or electronic storage method can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Complete reservations
• Provide requested services
• Maintain business records
• Resolve disputes
• Meet legal, tax, accounting, and regulatory requirements

When personal information is no longer required, it will be securely deleted, anonymized, or disposed of using appropriate methods.

Your Rights

Subject to applicable laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information where permitted
• Withdraw consent
• Object to certain processing activities
• Request data portability where applicable
• File a complaint with the National Privacy Commission

To exercise these rights, please contact us using the information provided below.

Third-Party Websites

Our website may contain links to third-party websites.

GTNA Recreational and Events Center is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without the consent of a parent or legal guardian.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page together with the revised Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your rights under the Data Privacy Act of 2012, please contact us.

GTNA Recreational and Events Center
Gemilina Street, Barangay Tayud

Liloan, Cebu 6002
Philippines

Telephone: (032) 424-4511
Email: reservations@gtna-rec.com

If you believe your privacy rights have been violated, you may also lodge a complaint with the National Privacy Commission of the Philippines in accordance with applicable laws.